How should I wash my fabrics?
Cottoneer always recommends to handwash with mild, bleach-free detergent, and hang-dry all cotton fabrics for best results. If machine washing is your preferred method, we suggest washing in cold water with like colors on gentle cycle using a mild, bleach-free detergent. Dry on low-heat tumble setting to minimize shrinkage.
Do you offer swatches?
Yes we can cut custom swatches for a small fee. Please email us with your list of requested swatches and we will proceed from there.
What is a “fat quarter”?
A fat quarter is ¼ of a yard of fabric, usually measuring 18” x 22”.
Are the colors in your photos accurate?
We do our very best to have our photographs be the closest possible representation of the actual fabric. However all screens have small variances in color. If you are unsure about a color, please feel free to email or call us for more information.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards or debit cards. We also accept Paypal. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through:
- Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
- Is your card expired?
- Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.
- If none of these apply, please contact us at [email protected] We’re happy to help!
How can I update my order?
Please email us at [email protected] as soon as possible if you would like to cancel, combine, or change your order. We fulfill orders quickly, but we’ll do our best to process your request. If an order has already been cut, we will not be able to update your order.
How can I check the status of my order?
You can inquire of your order status by emailing us at [email protected], you will receive an email notification at the time your order is placed, and again once your order ships.
Will I be charged Sales Tax?
Only customers whom reside in California will be charged sales tax.
Can I use multiple promo codes at checkout?
No. You can use one promo code per order. If you’ve encountered two valid Cottoneer promo codes during your travels through the Internet, please choose the one you want to use more.
Can I use a promo code on top of another promotion?
Yes. You can use one promo code on top of another markdown offered on the website. For example, you may visit the sale section and also apply a promo code as long as your order falls within the parameters of the promo code. Again, only one promo code will be accepted per order.
I just missed a sale! Will you honor the sale prices?
Unfortunately the short answer to this is no we cannot. However we suggest signing up for our newsletter so that you are always informed of our promotions. Please add our email address ([email protected]) to your contacts so that our emails don’t go into your spam folder.
Will I be charged duty or customs taxes?
If you are outside of the United States, you may be charged a customs, duty or tax fee. Any customs, duties or taxes are the responsibility of the customer. We cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international country. All prices are in US dollars. Cottoneer is not responsible for any exchange rate differences.
Do you offer Wholesale or Terms?
At this time we do not offer wholesale or terms. However we do offer very competitive prices for our large bulk customers. Please inquire at [email protected]